Loyalty

Retail Loyalty Program Software | Customer Loyalty Software

Seamless Loyalty Integration & Fully Hosted Programs

Loyalty, Transformed

Index integrates with existing programs, or can be the foundation for a new one. Create loyalty campaigns from an intuitive portal to reach customers wherever they are. Index’s powerful tools enable you to deliver personalized recommendations and offers to expand your loyal customer base.

Connect Loyalty to Payment

The new loyalty card is already in your customers’ wallets, pockets or purses—it’s their existing payment card. Customers no longer need to keep track of a separate loyalty card or enter contact information every time they checkout. All they have to do is shop as they normally do, and Index software will automatically connect them to their loyalty account.
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One-Time Signup Our software captures customer email addresses on the PIN pad and links customers to their payment card. They never have to enter their email again when using the same card—it becomes their loyalty card without adding bulk to their wallet or time to each checkout.
Multiple Loyalty Cards on One Account If a customer uses a new payment card the next time they shop, no problem. They can just enter their email address during checkout and Index software will connect that card to their unified profile and add it to their “loyalty wallet” for future use.

Design Your Own Loyalty Program

What Program Fits Your Needs?

We help you customize and launch the right loyalty program for your business.
Points Customers earn points for dollars spent or items purchased.
Status Earned through points, spend or custom parameters like visits, basket size and more.
Product This is the Punch Card Model. For example, once a customer buys 5 coffees, they get 1 free.
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Create Rewards

Build campaigns that deliver unique promotions to your loyal customers.
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Points Earnings
Reward your customers with points for certain items purchased or dollars spent.
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Points Redemption
Customers can use points for purchases (redeem 30 points for a cupcake).
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Rewards Menu
Create a menu that doesn’t require a distributed offer (redeem 5000 points for any pastry or drink).

Distribute Rewards

Set up automatic triggers to send rewards on birthdays, anniversaries, or when customers approach or join a status group. Manually send promotions like limited-time freebies for your VIPs this weekend. We make it easy to connect with your loyal customers across any channel.

Birthdays and
Anniversaries

Status or Points
Reached

Approaching Status
or Points

Birthdays and
Anniversaries

Status or Points
Reached

Approaching Status
or Points

Make Redemption Seamless

Wherever your loyalty customers are—in-store, online, mobile—they can easily save and respond to offers. No paper coupons or QR scans to keep track of, no redemption codes to manage, and no complicated procedures. During checkout, saved offers are applied automatically. It’s a fast checkout with an awesome customer experience.
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Measure & Optimize Your Program

By understanding your customers across channels, you get a detailed breakdown of how your loyalty program is impacting their behavior. Make real-time adjustments to existing campaigns or create new promos for specific customers groups based on:
Frequency
Spend
Basket Size
Product/Store Affinities
Lifetime Value
Outstanding/Redeemed Offers
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Measure & Optimize Your Program

By understanding your customers across channels, you get a detailed breakdown of how your loyalty program is impacting their behavior. Make real-time adjustments to existing campaigns or create new promos for specific customers groups based on:
Frequency
Spend
Basket Size
Product/Store Affinities
Lifetime Value
Outstanding/Redeemed Offers
Next Marketing Solution
Campaign Analytics
Real-time marketing measurement and optimization, across channels. Index shows you online/offline conversion and the true dollar impact of each campaign, so you can fine-tune your strategy and increase your competitive advantage.
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